Frequently asked questions
Your questions, our answers.
What to know before entrusting your tracks to the studio.
Dolby Atmos upgrade
Short answers, no fine print.
- For the Dolby Atmos upgrade, do I need to provide stems or just the master?
- Both: your stems (4 to 16) and your original master. The master is the reference; the stems let us place each element in space. Without stems, it would only be an automatic upmix.
- With the Dolby Atmos upgrade, will my stereo master be changed?
- Your original master stays untouched: it is the reference for the Atmos version. If you add the stereo mastering option (€50 excl. VAT per track), you also receive a new stereo master made by our engineer.
- What happens if my files have a problem?
- Quality control alerts you immediately (clipping, resolution, missing files) to protect the 5-business-day turnaround.
- Does the Dolby Atmos upgrade include revisions?
- No: your engineer delivers the masters directly, with no V1 or revision round. If a detail bothers you, write to them in the project chat; a touch-up is considered case by case.
Full mix
- For a full mix, how many tracks can I send?
- As many as your production has. Tell us in the quote request: the price takes the number of stems and song length into account.
- For the full mix, how many revisions are included?
- Two revisions are included on the stereo mix. After the V1, you request them in one click from your space, pointing to the passages to rework. The Atmos V1 that follows stereo approval is for listening, before the masters are delivered.
- In the full mix, is the stereo mix just a fold-down of the Atmos?
- No. The stereo mix is crafted on its own, then expanded to Atmos with the same artistic intent.
Mastering only
- What file should I send for mastering only?
- One stereo mix per track, as 24-bit WAV or AIFF, without a limiter on the master bus. No ZIP archive or stems: those are for the Dolby Atmos upgrade.
- Does mastering only include revisions?
- No: your engineer delivers the master directly. If a detail bothers you, write to them in the project chat; a touch-up is considered case by case.
- Can I also get a Dolby Atmos version?
- Yes, with the Dolby Atmos upgrade (€150 excl. VAT per track), from your stems and master. Stereo mastering is then available as an add-on at €50 instead of €90.
Ordering, turnaround and payment
- When does the turnaround start?
- You send each track as soon as it is ready. The 5-business-day turnaround (or 24 hours with express) starts when you send your last track; it is paused if the studio is waiting for information from you.
- How do payment and VAT work?
- You pay 100% when ordering, by card. Prices are shown excluding VAT: French VAT for individuals and French businesses, reverse charge for EU businesses with a validated VAT number, exemption outside the EU. The invoice is placed in your client area.
- How long do you keep my files?
- Your source files are deleted 90 days after delivery. Your masters remain downloadable for 12 months; you are notified one month before they are deleted.
- Can I switch to 24 h express after ordering?
- Yes, from your client area, for +€50 excl. VAT per track, as long as the masters have not been delivered (for a full mix, until the V1 is delivered). Delivery then takes place 24 h after your last track is sent.
- What information is needed to send a track?
- Its files, its exact title, the artist, its ISRC code and your distributor: they appear in the delivered files. BPM and key are optional. Once sent, the track is locked; to correct a detail, write to your engineer.
- What happens after the masters are delivered?
- You download your masters from your client area. The project closes automatically 30 days after delivery; your masters remain downloadable for 12 months, including after closure.